Return and Refund Policy

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date of delivery. Once the returned item arrives back in KactusKutter's warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, KactusKutter refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by KactusKutter or KactusKutter's authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, KactusKutter will offer a partial refund according to the usage time of the device. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.


Buyer must provide sufficient proof of purchase
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection

Valid proof of purchase:

Order number from online purchases made through KactusKutter or KactusKutter's authorized resellers

Purchase receipt

Dated sales receipt from an authorized KactusKutter reseller that shows a description of the product along with its price

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect

Warranty claims on items taken outside the original country of purchase

Buyer’s accidental returns

Returning items claimed to have defects but found by KactusKutter quality control to be in working condition

Returning defective items in international shipping

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase

Lost or stolen productsItems that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

When returning items with a prepaid shipping label provided by KactusKutter, KactusKutter takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. KactusKutter does not provide refunds for items damaged in transit for non-quality related warranty claims.