Warranty Policy
Introduction
KactusKutter ships globally, with certain exceptions due to carrier restrictions.
30-Day Money-Back Guarantee for Any Reason
You are entitled to a full refund for your undamaged KactusKutter products purchased within 30 days, no questions asked. Once we receive the returned items and complete the inspection, the refund will be processed within 10 working days. Please note the following:
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, KactusKutter refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
The 30-Day Money-Back Guarantee can only be requested within 30 days of receiving the products.
To avail the 30-Day Money-Back Guarantee, please contact the channel where you placed the order.
Return process
Provide your order number via email at support@kactuskutter.com.
Once your refund request is approved, you will receive our warehouse address where the product should be returned.
Expect your refund within 10 working days after we receive the returned items.
Warranty Claims for Quality-Related Issues
All quality-related defects on products purchased from KactusKutter’s authorized distributors and retailers, such as Amazon, Kickstarter, and Indiegogo, are covered by our 24-month warranty, starting from the date you receive the product.
If you have requested a replacement, the replacement will continue the warranty of your original order. For example, if you purchased a KactusKutter product with a 24-month warranty and received it on 01/01/2024, and requested a replacement on 02/01/2024, the warranty period of the replacement is still from 01/01/2024 to 01/01/2026.
The warranty is restricted to the country of purchase, meaning that you can only claim the warranty in the country where you purchased the product.
Please feel free to contact us directly via support@kactuskutter.com, whenever you find any defects in our products.
Shipping costs must be covered by buyers in the following situations:
Returning products for any reasons other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returnsReturning personal items
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchaseLost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from illegitimate resources
KactusKutter is not liable for:
Loss incurred from the use of KactusKutter products
Returning personal items sent to KactusKutter
When returning items with a prepaid shipping label provided by KactusKutter, we take responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.